Product Return Guidelines:

-  Look below for the answers to the following questions:

-  Can I return items purchased in the retail store?
-  If I return or exchange an item how long does it take to process?
-  What is your return policy?
-  Are there any items that cannot be returned (exclusions)?
-  How do I return an item?

How to Return an Item...
You must call 1-800-835-2832 and speak to a Customer Service Representative, and they will assist you in your return.

Returns for In Store Purchases
Items purchased in our retail store may be returned within 30 days accompanied with your original dated sales receipt.

Returns Processing Time
Returns will be processed the day received or if received late in the day, they will be processed the next business day.

Return Policy
A return authorization number must be issued before any item can be returned. All shipping charges are to be prepaid and are non-refundable. A restocking charge of 15% may apply to special order or non-stock items, unused and in their original packaging.

Items Excluded for Return
Items that cannot be returned include: Casings, Seasonings, Spices, Cures, Liquid Smoke, unwrapped band saw blades and certain special order items.